FAQ

1. How will we know if our reservation has been accepted?

You will receive an email confirmation within two business days from submitting the completed reservation form. If you do not receive one, please send us an email after you have checked your junk mailbox to see if our confirmation went there in error.

2. Do we pay in advance for our transfer?

No. We ask that you pay your driver for the fare at the end of your transfer. If you were happy with the driver’s service, gratuities are always appreciated. It is customary in the transportation industry to tip your driver 20% of the fare price if you are happy with the service.

3. Can we eat and drink in the van?

No. We ask that you kindly refrain from eating, drinking and smoking in the van during your transfer. We pride ourselves on providing a clean and smoke free environment for our passengers.

4. Do you accept credit cards?

Yes. We accept Visa and Master Card. A nominal processing fee will be charged depending on the fare price.

5. How will we find you at the airport when we arrive?

We are very big on communication. Your confirmation email will provide instructions on how to find us at the airport. We ask that when you land, you call us to confirm your arrival. Be sure you turn on your cell phone and take it off of airplane mode. Once you receive your luggage, we ask that you call us again for specific instructions on where to meet up with our driver at the assigned pickup area outside the terminal.

6. How will we find you at the cruise port?

When your ship docks at the Port, we ask that you immediately turn on your cell phone and take it off airplane mode so you can receive calls and data. We will call you to confirm your arrival and provide you instructions throughout the disembarkation process.

7. Do you pick up at area hotels?

Yes – we pick up at most area hotels surrounding the airport. Pick up times for FLL airport hotels south of the airport begin at approximately 10 am. If your hotel is north of FLL airport we begin pick-ups around 11-12 pm.

8. Do you pick up at Fort Lauderdale or Hollywood Beach Hotels?

Yes we will make pick-ups at the beach, however these pick up times start around 1 pm. This provides plenty of time to get to your cruise ship.

9. We have a late flight into Fort Lauderdale Airport and need to go to the Port of Miami. Can we still take your shuttle and make it to our cruise?

We encourage people to take earlier flights when arriving in South Florida, however since the cruise ships typically accept passengers until 3:30-4:00 p.m. we can pick up passengers at the FLL airport from early afternoon flights and still make it to the Port of Miami in time to catch the cruise ship. It typically takes 30 minutes to make it from the FLL airport to the Port of Miami depending on traffic and weather. Unfortunately we cannot control either.

10. Will we have the van to ourselves for a private ride?

We are a shuttle transfer service. On cruise days we offer a shared ride service and you will likely be in the van with other travelers. If you would like to book a private ride service, please send us an email inquiry.

11. Do you only provide shuttle, cruise and airport services?

No, we are a full service transportation company and cater to private events as well. We can handle transportation services for weddings, private parties, corporate events and more. We can also assist with transfers throughout the state of Florida. Please send us an email to inquire about these services and our hourly rates and availability.

12. Are there a minimum number of passengers required to book your service?

Depending on the type of transfer and transfer time, there may be a minimum passenger requirement. For transfers after 3 pm there is a minimum charge based on the location. If your transfer requires a minimum amount of passengers, we will inform you upon receipt of your inquiry or reservation form.

13. Is there a charge for children?

Yes. All passengers pay the same fare since they take up a seat in the shuttle. For the safety of our children passengers, we provide child safety seats and booster seats. These seats are in some of our vehicles however please indicate if you need one.

14. We have a lot of luggage…will it fit in your van?

Yes, our vans have ample storage space to accommodate a lot of luggage. Our drivers are trained to stack luggage efficiently to maximize space.

15. Will we get picked up on time and arrive at our destination on time?

We at Jiffy Jeff Transportation pride ourselves on being efficient, timely and safe when transporting our passengers. We make every effort to pick up our passengers timely and drop them off at their destination when promised. Unfortunately, we live in a congested area and cannot control traffic flow and accidents on the highways. We use the latest navigation technology to find the most efficient stress free way to bring you to your destination.

16. Will we need to pay additional tolls or charges?

No. All fare prices quoted include all toll charges and transfer fees.

17. Do you handle late night or early morning transfers?

Yes. We will accommodate late night and early morning transfer requests. Please inquire about rates and availability via email.

18. Do you handle transfers to Palm Beach and the surrounding Palm Beach area?

Yes. Inquire via email regarding rates and availability.